RLMS END USER LICENSE AGREEMENT

MOSCODESOFT — Regulatory Lifecycle Management System (RLMS)

PLEASE READ THIS END USER LICENSE AGREEMENT ("AGREEMENT") CAREFULLY BEFORE ACCESSING OR USING THE SOFTWARE. BY CLICKING "I ACCEPT," ACCESSING, OR OTHERWISE USING RLMS ("THE SOFTWARE"), YOU ("USER," "YOU," OR "LICENSEE") AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SOFTWARE.

2. LICENSE GRANT

2.1 Subject to the terms of this Agreement and payment of applicable fees, Licensor grants the User a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Software solely for the User's internal regulatory-tracking and pharmaceutical lifecycle management purposes.

2.2 This license is granted for use by the licensed organization only, for the number of users corresponding to the license tier purchased.

2.3 No other rights are granted, whether by implication, estoppel, or otherwise, except as expressly set out in this Agreement.

2.4 MOSCODESOFT develops and maintains the Software using reasonable commercial efforts to ensure its reliability, stability, and fitness for its intended workflow purpose. This commitment to quality does not alter, expand, or create any warranty beyond those expressly disclaimed in Section 7.

2A. ISSUE REPORTING AND RESOLUTION PROCESS

2A.1 If the User experiences any issue with the Software, the User shall report it to MOSCODESOFT in writing (email or other documented correspondence).

2A.2 MOSCODESOFT will have fifteen (15) calendar days from receipt of the report to investigate, respond to, and, where applicable, correct the issue.

2B. LICENSE TERM AND RENEWAL

2B.1 The initial license term is one (1) year from the date of activation, unless otherwise agreed in writing.

2B.2 Renewal is not automatic. Continued use of the Software beyond the initial or any subsequent term requires a new payment and license renewal, issued by MOSCODESOFT at its then-current renewal pricing.

2B.3 A trial or evaluation license, where offered, may be issued for a shorter duration at MOSCODESOFT's discretion, and does not obligate either party to proceed with a full license.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 The Software, including all source code, object code, design, structure, organization, trademarks, logos, and Documentation, is and remains the exclusive property of MOSCODESOFT and its licensors. This Agreement does not transfer any ownership rights to the User.

3.2 The User shall not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software, except to the extent such restriction is prohibited by applicable law.

3.3 The User shall not remove, alter, or obscure any copyright, trademark, or proprietary notices contained in the Software or Documentation.

3.4 All trademarks, trade names, and logos used in connection with the Software are the property of MOSCODESOFT or their respective owners.

3A. THIRD-PARTY SOFTWARE COMPONENTS

3A.1 The Software incorporates certain open-source and third-party software components, including but not limited to database technology (SQLite, via Cloudflare D1), frontend and interface libraries, PDF generation libraries, spreadsheet import/export libraries, and cryptographic hashing libraries, each licensed under their respective open-source licenses (including, without limitation, MIT, Apache 2.0, and BSD-style licenses).

3A.2 Such third-party components remain the property of their respective authors and licensors, are provided subject to their own license terms, and are not warranted by MOSCODESOFT beyond what is provided by their original licensors.

3A.3 Use of the Software does not grant the User any rights in these third-party components beyond what is necessary to use the Software as intended. Where applicable open-source licenses impose additional obligations or grant additional rights, those licenses govern the relevant component independently of this Agreement.

4. LICENSE RESTRICTIONS — NO UNAUTHORIZED DISTRIBUTION

4.1 The User shall not share, copy, lease, rent, sublicense, resell, or otherwise distribute the Software, its License Code, or any activation credentials to any third party, individual, or entity not covered under the original license.

4.2 Each License Code is issued exclusively for use by the licensed organization identified at the time of purchase. Use of the same License Code by any additional organization or unauthorized party not covered under the original license is strictly prohibited.

4.3 The User shall not circumvent, disable, or attempt to bypass any licensing, activation, or access-control mechanism embedded in the Software.

4.4 Unauthorized distribution or duplication of license credentials constitutes a material breach of this Agreement and may result in immediate license revocation without refund, and MOSCODESOFT reserves the right to pursue legal remedies, including recovery of damages and legal costs.

5. ACCESS REQUIREMENTS

5.1 The User is solely responsible for ensuring access to a modern, up-to-date web browser and a stable internet connection in order to access and use the Software, which is fully cloud-hosted and does not operate offline.

5.2 MOSCODESOFT is not liable for performance issues, access interruptions, or data errors arising from an outdated browser, unstable internet connectivity, or firewall/network restrictions on the User's side that block access to the Software.

5.3 MOSCODESOFT reserves the right to update supported browser or technical requirements from time to time as the Software evolves, and will make reasonable efforts to communicate such changes in advance of major updates.

6. DATA STORAGE AND HOSTING

6.1 The Software stores User Data on cloud infrastructure as described in Section 6B.

6.2 Product documents and attachments referenced by the User (e.g., PDFs, invoices) remain on the User's own local or network storage folder and are not transmitted to or stored on MOSCODESOFT's cloud infrastructure.

6.3 Backup responsibilities for each category of Data are set out in Section 6C.

6A. DATA OWNERSHIP

6A.1 All Data entered by the User remains the exclusive property of the User.

6A.2 MOSCODESOFT does not access or use the User's Data except as necessary for license validation and status calculation within the Software.

6B. HOSTING AND INFRASTRUCTURE

6B.1 The Software's cloud-based components (data storage, license validation) are hosted on Cloudflare's global infrastructure (Cloudflare Workers and Cloudflare D1 database) — a widely used, established, and reliable infrastructure provider trusted by a large share of internet services worldwide.

6B.2 Each User's Data is stored in a dedicated, isolated database, logically separated from all other customers.

6B.3 Data storage location follows Cloudflare's standard global edge network and is not pinned to a specific geographic region unless separately agreed in writing.

6C. BACKUP RESPONSIBILITY

6C.1 Due to data security, MOSCODESOFT does not take backup of the User's Data.

6C.2 The User has the facility to export and back up their own Data, and is solely responsible for maintaining their own backups, including any product documents and attachments stored on their own local or network storage.

7. WARRANTY DISCLAIMER

7.1 THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT.

7.2 MOSCODESOFT does not warrant that the Software will be error-free, secure, or operate without interruption, or that any defects will be corrected.

7.3 No advice or information, whether oral or written, obtained from MOSCODESOFT or through the Software shall create any warranty not expressly stated in this Agreement.

8. NOT REGULATORY OR LEGAL ADVICE

8.1 The Software is a workflow, tracking, and record-management tool intended to assist the User in organizing pharmaceutical regulatory lifecycle information.

8.2 The Software does not constitute regulatory, legal, medical, or professional advice of any kind.

8.3 Compliance with the Ministry of Health (MOH) and any other applicable regulatory authority's requirements remains the sole responsibility of the User. The User must independently verify the accuracy and regulatory adequacy of all data, deadlines, and submissions before relying on them.

9. USER RESPONSIBILITY AND ASSUMPTION OF RISK

9.1 The User is solely responsible for: (a) verifying the accuracy, completeness, and regulatory compliance of all Data entered into or generated by the Software; (b) any business, legal, financial, or regulatory decisions made based on output from the Software; (c) maintaining independent backups and validating results before relying on them for regulatory or business purposes; (d) ensuring authorized and appropriate use of the Software by its personnel; (e) independently tracking, maintaining, and verifying their own regulatory records and deadlines outside of the Software as a matter of standard business practice. The Software is a supporting tool, not a substitute for the User's own record-keeping systems.

9.2 The User expressly assumes all risk associated with the use of the Software. All outcomes, whether financial, regulatory, operational, or reputational, resulting from use of the Software rest solely with the User.

9A. ACCEPTABLE USE

9A.1 In addition to the restrictions in Section 4, the User shall not: (a) use the Software for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Software, its infrastructure, or any other customer's data; (c) interfere with or disrupt the integrity or performance of the Software or its underlying infrastructure; (d) conduct security testing, penetration testing, or vulnerability scanning of the Software without MOSCODESOFT's prior written consent.

9A.2 Violation of this Section constitutes a material breach of this Agreement and may result in immediate license suspension or termination.

9B. SECURITY MEASURES

9B.1 User accounts are protected by passwords set and controlled exclusively by the User's own personnel; MOSCODESOFT does not have access to User passwords, which are stored using industry-standard cryptographic hashing.

9B.2 Each User's Data is isolated within a dedicated database, with no direct access possible by any other customer.

9B.3 Data is encrypted at rest and in transit as part of the underlying infrastructure described in Section 6B.

9B.4 MOSCODESOFT reviews security on an ongoing basis as part of its development process. Specific certification or compliance requirements may be discussed separately upon request.

9C. ACCESS AND PERMISSIONS

9C.1 The User's organization is solely responsible for managing its own user accounts within the licensed seat limit, including creation, credentials, and removal of access for personnel who no longer require it.

9C.2 MOSCODESOFT's own access to the User's account is limited strictly to license administration (issuing, renewing, or revoking license codes) and does not extend to the User's substantive Data.

10. LIMITATION OF LIABILITY

10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOSCODESOFT, ITS FOUNDER, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, REGULATORY PENALTIES, OR GOODWILL — ARISING OUT OF OR RELATED TO THE USE OF, OR INABILITY TO USE, THE SOFTWARE, REGARDLESS OF LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE), EVEN IF MOSCODESOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Liability Cap: Without limiting Section 10.1, in the event any liability is nonetheless found to apply notwithstanding the foregoing disclaimer, MOSCODESOFT's total aggregate liability arising out of or related to this Agreement shall not exceed the total license fees actually paid by the User to MOSCODESOFT in the twelve (12) months preceding the claim.

10.3 The limitations in this Section apply regardless of whether a remedy fails of its essential purpose.

11. UPDATES AND SUPPORT

11.1 MOSCODESOFT may, at its discretion, provide updates, patches, or new versions of the Software. Such updates may be subject to additional or amended terms.

11.2 Except as otherwise agreed in writing, MOSCODESOFT is under no obligation to provide ongoing support, maintenance, or updates beyond what is included in the User's license tier.

11.3 MOSCODESOFT is not obligated to maintain compatibility with any third-party browser, service, or environment not explicitly listed in the Software's published access requirements under Section 5.

11A. SUPPORT AND AVAILABILITY

11A.1 Technical support is provided via email at info@moscodesoft.com.

11A.2 MOSCODESOFT targets 99% monthly uptime for the Software, excluding scheduled maintenance performed with reasonable advance notice. This is an aspirational target only, not a guaranteed service level, and no service credits, refunds, or penalties apply if this target is not met.

11A.3 Support beyond the standard email-based support described above (e.g., custom configuration, dedicated support arrangements) requires a separate written agreement between the parties.

11B. THIRD-PARTY COMPONENTS AND ENVIRONMENT

11B.1 The Software may depend on the User's own web browser, operating system, internet service provider, network configuration, and other third-party components outside MOSCODESOFT's control.

11B.2 MOSCODESOFT is not responsible for interoperability issues, performance issues, or access disruptions caused by updates, misconfiguration, or failures in these third-party components or the User's own environment.

12. AUDIT RIGHTS

12.1 MOSCODESOFT reserves the right, upon reasonable notice, to verify the User's compliance with the license terms, including the number of active users under a given License Code.

13. FORCE MAJEURE

13.1 MOSCODESOFT shall not be liable for any failure or delay in performance under this Agreement resulting from causes beyond its reasonable control, including but not limited to acts of God, internet or power outages, third-party service failures (including its cloud hosting provider), governmental action, or other similar events.

14. EXPORT AND REGULATORY COMPLIANCE

14.1 The User is responsible for complying with all applicable local, national, and international laws and regulations in connection with its use of the Software, including any data protection, healthcare, or pharmaceutical regulatory laws applicable in the User's jurisdiction.

14A. CONFIDENTIALITY

14A.1 Each party agrees to keep confidential any non-public business, technical, or commercial information disclosed by the other party in connection with this Agreement, and not to disclose it to any third party except as required by law.

14B. DATA PROTECTION COMPLIANCE

14B.1 MOSCODESOFT processes Data in a manner consistent with applicable data protection requirements in India, including the Digital Personal Data Protection Act, 2023.

14C. INTEGRATIONS AND THIRD-PARTY SERVICES

14C.1 The Software does not currently offer public API access or third-party integrations. MOSCODESOFT may introduce additional connected services or modules in the future, which would be subject to separate terms.

15. TERMINATION

15.1 This license terminates automatically upon the User's breach of any material term of this Agreement, including but not limited to unauthorized distribution under Section 4 or unacceptable use under Section 9A.

15.2 Upon termination, the User must cease all use of the Software.

15.3 Sections 3, 6A, 6C, 7, 8, 9, 10, and 16 shall survive termination of this Agreement.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles.

16.2 Any dispute, claim, or controversy arising out of or relating to this Agreement, including its formation, interpretation, breach, or termination, shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended), rather than through court litigation.

16.3 The arbitration shall be conducted by a sole arbitrator, appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, India, and the proceedings shall be conducted in the English language.

16.4 The arbitrator's award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

16.5 Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm, without first submitting such request to arbitration.

17. SEVERABILITY

17.1 If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17A. NOTICES

17A.1 Any notice required under this Agreement shall be sent in writing to info@moscodesoft.com (for MOSCODESOFT) or to the User's registered account email (for the User).

17B. NO WAIVER

17B.1 MOSCODESOFT's failure to enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision.

17C. ASSIGNMENT

17C.1 The User may not assign or transfer this Agreement or any rights under it without MOSCODESOFT's prior written consent. MOSCODESOFT may assign this Agreement freely in connection with a merger, acquisition, or sale of assets.

18. ENTIRE AGREEMENT

18.1 This Agreement constitutes the entire agreement between the User and MOSCODESOFT concerning the Software and supersedes any prior or contemporaneous agreements, representations, or understandings, whether written or oral.

18.2 MOSCODESOFT reserves the right to modify this Agreement from time to time. Continued use of the Software after such modification constitutes acceptance of the revised terms.

1. DEFINITIONS

1.1 "Software" means the RLMS web application, including all modules, updates, patches, documentation, and any associated services provided by MOSCODESOFT.

1.2 "Licensor" means MOSCODESOFT, the developer and publisher of the Software.

1.3 "User" / "Licensee" means the individual or organization that has been granted a license code to access and use the Software.

1.4 "License Code" means the unique company-wide activation code issued by Licensor that authorizes use of the Software by a defined number of users.

1.5 "Documentation" means any user guides, help files, or written material provided by Licensor describing the use of the Software.

1.6 "Data" means any information, records, files, or database content created, imported, or stored by the User through use of the Software.

19. ACCEPTANCE

BY SELECTING "I ACCEPT," ACCESSING, OR USING RLMS, THE USER CONFIRMS THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL TERMS OF THIS AGREEMENT AS A CONDITION OF USING THE SOFTWARE. IF THE USER DOES NOT AGREE, THEY MUST NOT ACCESS OR USE THE SOFTWARE.

MOSCODESOFT — RLMS End User License Agreement